Returns and refunds

If you received the wrong product in your order, follow the steps below:

1. Contact us to explain the situation by e-mail at the following address: [email protected] ;

2. Send us a photo of the product with the visible defect;

3. We will then replace your order with the correct product as soon as possible;

4. You do not need to return the incorrect product to us.

If you received the wrong product, we do not provide refunds. However, we deliver to you the right product as soon as possible.

If you received a defective Linsenmax product, follow these steps:

• Contact us to explain the situation by e-mail at the following address: [email protected] ;

• We will send you a return label by e-mail so you can return your package free of charge;

• Return your package in its original packaging, enclosing the e-mail we sent you (printed), to the following address:

Linsenmax AG

Quality Department  

Rue de Veyrot 13

1217 Meyrin  

Please provide us with the following information:

• Order number

• EAN code (bar code number)

• Batch no

• A photo of the box of lenses

• Number of packaging impacted

Once we receive your return, our accounting department will process your refund.

To receive your products again, simply place a new order on our website. We do not make exchanges.

You have a deadline of 30 working days following receipt of the product.

If you ordered the wrong product, you can proceed as follows:

• Contact us by phone to explain the situation by email to the following address: [email protected] ;

• Return your unopened lenses in their original packaging, together with the completed returns form (found in the parcel with your order), to the following address:

Linsenmax AG E-business

Rue de Veyrot 13

1217 Meyrin

• You have 30 days after receiving your order to make this return.

• Once we receive your lenses, we will refund you within 10 days if you paid by credit card, Postcard or Twint, or cancel the invoice if you chose to pay by invoice.

• To receive the right lenses, place a new order on our website. We do not make exchanges.

To receive your products again, you must place a new order. We do not make exchanges.