Order return

If you have received the wrong product in your order, please follow the steps below:

• Contact us to explain the situation on 0848 11 11 48 or by e-mail at the following address: fragen@linsenmax.ch 

• Send us a photo of the product with the error visible 

• We will then ship your order with the correct product as quickly as possible

• You don't have to return the wrong product

If you have received the wrong product, we will not refund you, but we will send you the correct product as soon as possible.

All contact lenses and cleaning products can be returned if they are faulty.

If you have received a faulty product, please follow the steps below:

• Contact us to explain the situation on 0848 11 11 48 or by e-mail at the following address: fragen@linsenmax.ch 

• We will send you a label to return the faulty product free of charge.

• Send your parcel in the original packaging with the returns form to the following address:  

Linsenmax AG   
Quality Department  
Rue de Veyrot 13  
1217 Meyrin  

You have 30 working days from receipt of the product to return it.

If you have received a faulty product, we will refund you within 15 working days of receiving your return.

To get your products back you will need to place a new order. We do not offer exchanges.

All contact lenses and cleaning products can be returned.

If you have ordered the wrong product, please follow these steps:

• Contact us to explain the situation on 0848 11 11 48 or by e-mail at the following address: fragen@linsenmax.ch 

• We will send you a label to return the wrong product free of charge.

• Send your parcel in the original packaging with the returns form to the following address:

Linsenmax AG E-business  
Rue de Veyrot 13  
1217 Meyrin  

You have 30 working days from receipt of the product to return it.

If you have ordered the wrong product, we will refund you within 15 working days of receiving your return.

To get your products back you will need to place a new order. We do not offer exchanges.