Contact lens subrsciption AboMax

It is entirely possible to have several active subscriptions for your contact lenses. However, we recommend that you have a single subscription per account to ensure that your health insurance reimbursements are made easier. It is in fact preferable to have the first and last name of the contact lens wearer who will be reimbursed by their health insurance.

If you wish to add a cleaning product to your current subscription, you must first cancel this subscription. To do this, go to your customer account:

1. Click on the tab: “My subscriptions”;

2. Select the button: “Cancel subscription”, at the bottom of the page.

Once the cancellation has been validated, you can recreate a subscription by adding your basket this time contact lenses, as well as cleaning product.

If you wish to change the correction of your contact lenses, you must first cancel your subscription. To do this, go to your customer account:

1. Click on the tab: “My subscriptions”;

2. Select the button: “Cancel subscription”, at the bottom of the page.

Once the cancellation has been validated, you can recreate a new subscription, by choosing the lenses of your choice with your new fixes.

If you wish to change the number of boxes of lenses in your subscription, you must first cancel your subscription. To do this, go to your customer account:

1. Click on the tab: “My subscriptions”;

2. Select the button: “Cancel subscription”, at the bottom of the page.

Once the cancellation has been validated, you can recreate a new subscription, by choosing the quantity of lentil boxes of your choice.

You can change the frequency of sending your subscription directly from your account, by following the steps below:

1. Click on the tab: “My subscriptions”;

2. Choose the new sending frequency by clicking on the blue pen. 

To change the delivery address of your subscription, you can log in to your customer account and follow the steps below:

1. Click on the “My subscriptions” section and select the lens subscription and/or care products concerned;

2. Click on the “Cancel subscription” button at the bottom of the page;

3. Choose the lenses of your choice;

4. Enter your corrections;

5. Check the “With subscription” button;

6. Click on the small calendar to select the desired delivery date;

7. Choose the frequency with which you would like to receive your orders for lenses and/or care products;

8. Click on the “Add to cart” button;

9. At the “Delivery” step, click on “Modify” and enter your new delivery address;

10. Follow the instructions to validate your order.

Your subscription is now updated with the new delivery address indicated. 

Invoices are managed by Linsenmax's partner, MF Group Factoring SA/PowerPay. 

Payment by invoice is available for home delivery only and based on eligibility criteria defined by our partner MF Group Factoring SA/PowerPay. For recurring payments, our partner does not allow us to select invoice payments. For more information, you can make a request online to MF Group Factoring SA/PowerPay, by telephone, by calling 058 806 06 00 or by e-mail, to the address: [email protected].

You are charged when your lenses leave our warehouses to be delivered to your delivery address.

If you received the wrong product with your AboMax lens subscription, contact us by phone to explain the situation at 0848 11 11 48or by email to the following address: [email protected];

For our part, we will send you the correct product free of charge and as quickly as possible, to your delivery address.

If you received a defective Linsenmax product as part of your subscription, follow these steps:

• Contact us to explain the situation by telephone at 0848 11 11 48 or by email to the following address: [email protected] ; 

• We will send you a label to return the defective product free of charge;

• Return your package in its original packaging with the returns form to the following address:

Linsenmax AG

Quality Department

Rue de Veyrot 13

1217 Meyrin

You can return the lenses as well as the cleaning products in your subscription.

To do this, arrange all items to be returned in their original packaging. Fill out the returns form already in your package and include it in the package.

You must return the product by post (shipping costs at your expense) to the following address:

Linsenmax AG

Quality Department

Rue de Veyrot 13

1217 Meyrin

A long-term trip,A change of life ? You need to put your subscription Abomax on pause a few time ? To do this, nothing could be simpler, simply go to your customer account and follow the steps below:

1. Click on the “My subscriptions” section;

2. Select the lens subscription and/or care product concerned;

3. Click then on the “Suspend” button just below the status of your subscription;

4. Then click on “OK ".

You can restart your subscription at any time Abomax.

If you want to suspend your subscription before the next delivery date of your subscription, you must carry out the operation before the lenses leave our warehouses.

This information is available on customer account.

To cancel your subscription, go to your customer account and follow the steps below:

1. Click on the “My subscriptions” section;

2. Select the subscription concerned;

3. Click on the “Cancel subscription” button at the bottom of the page;

4. Then click on “OK".

Your subscription is now cancelled.

You can contact our customer service directly at the following address: [email protected] who will be happy to find a solution to your problem.

To change the payment method for your Abomax subscription, you must cancel your existing subscription and create a new one.

1. Log in to your online customer account;

2. Click on the “My subscriptions” section;

3. Select the lens subscription and/or care product concerned;

4. Click on the “Cancel subscription” button at the very bottom of the page

Now all you have to do is create a new subscription. To do this :

1. Choose the lenses of your choice;

2. Enter your corrections;

3. Check the “With subscription” button;

4. Click on the small calendar to select the desired delivery date;

5. Choose how often you would like to receive your lens orders;

6. Click on the “Add to cart” button

7. During the “Payment” step, click on modify and selected the new payment method of your choice;

8. Follow the instructions to validate your order.

Your subscription is now updated, with the new payment method selected. 

There are different reasons why your subscription may be in error:

• A problem when renewing the payment;

• A problem during basket validation.

For more information, we invite you to contact our customer service by email to the address [email protected] or by phone at 0848 11 11 48.  

Our team will be happy to respond to your request.

If your credit card has expired, your subscription will be activated.“Error” status. It is therefore appropriate to cancel current subscription and recreate one with your new bank details. To do this, go to your customer account and follow the steps below:

1. Click on the “My subscriptions” section and select the lens subscription concerned;

2. In the “Status” section, click on the “Cancel” link;

3. Choose the lenses of your choice;

4. Check the “With subscription” box;

5. Click on the small calendar to select the desired delivery date;

6. Choose how often you would like to receive your lens orders;

7. Click on the “Add to cart” button;

8. During the “Payment” step, enter your new bank details;

9. Follow the instructions to validate your order.

You now have a subscription with your new bank details.