It is possible to have multiple active lens subscriptions. However, we recommend that you have a single subscription per account to ensure that your health insurance reimbursement is facilitated. It is preferable to have the first and last name of the contact lens wearer who will be reimbursed by the health insurance company.
Simply create a new account for the member in question, using an email address different from yours.
Once the account is created, you will be able to purchase a subscription for that person.
At this time, it is not possible to have contact lens solutions delivered at a different frequency than contact lenses within a single subscription.
However, we recommend that you match your lens solution to your lens replacement schedule (i.e., one 360ml bottle covers an average of 2 months of monthly lens wear).
If you want to add a cleaning product to your current subscription, you will need to cancel it. To do this, access your account and follow the steps below:
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Click on the "My subscriptions" tab
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Select the "Cancel subscription" button at the bottom of the page.
Once you cancel your subscription, you can re-create it by adding your lenses and lens care products to your cart.
If you want to change products, you must cancel your current subscription. To do this, go to your account and follow the steps below:
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Click on the 'My Subscriptions' tab
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Select the 'Cancel subscription' button at the bottom of the page.
Once the subscription is canceled, you can start a new subscription by selecting the lenses of your choice with your new corrections.
If you want to change products, you must cancel your current subscription. To do this, go to your account and follow the steps below:
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Click on the 'My Subscriptions' tab
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Select the 'Cancel subscription' button at the bottom of the page.
Once you have canceled, you can purchase a new subscription and select the lenses of your choice.
To change the number of lens boxes in your subscription, you must cancel your current subscription. To do this, go to your account and follow the steps below:
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Click on the 'My Subscriptions' tab
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Select the 'Cancel subscription' button at the bottom of the page.
Once you've canceled, you can start a new subscription. You can choose the number of Lens Boxes you want.
You can change the frequency of your subscription directly from your account by following the steps below:
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Click on the tab "My subscriptions" tab.
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Select the new frequency of the delivery by clicking on the blue pencil icon.
To change the delivery address for your subscription, go to your account and follow the steps below:
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Log into your account by entering your email address and password
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Click on 'My Subscriptions' and select the lens and/or lens care subscription you wish to cancel.
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Click the 'Cancel subscription' button at the bottom of the page
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Select the lenses of your choice
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Enter your corrections
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Click the "With subscription" button
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Click on the little calendar to select the delivery date you would like to receive
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Choose how often you would like to receive your lens and/or lens solution orders
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Click the 'Add to basket' button
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At the 'Delivery' stage, click 'Change' and enter the new delivery address
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Follow the instructions on screen to confirm your order
Your subscription has now been updated with the new delivery address.
Invoices are managed by Linsenmax's partner: MF Group Factoring SA/PowerPay. Payment by invoice is only available for home deliveries and depends on the eligibility criteria defined by our partner MF Group Factoring SA/PowerPay. For recurring payments, our partner does not allow us to select payment by invoice. For more information, please contact MF Group Factoring SA/PowerPay online at 058 806 06 00 or by e-mail at info@powerpay.ch.
You will be charged when your lenses leave our warehouse for delivery to your address.
If you have received the wrong product for your AboMax lens subscription, please :
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Contact Customer Service to inform them of the error.
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We will ship the correct product to your delivery address free of charge.
If you have received a damaged product as part of your subscription, you must return the product (at your expense) to the following address Linsenmax Ltd, Rue de Veyrot 13, 1217 Meyrin.
Include a copy of your invoice and the return form with the reason for return.
Your refund will be processed as soon as we receive your package.
You can return the lenses and cleaning products you've subscribed to.
All returned items must be in their original packaging. Fill out the returns form included in your package and include it in the package.
Send the product by mail (at your expense) to the following address Linsenmax Ltd, Rue de Veyrot 13, 1217 Meyrin
To pause your subscription, simply go to your account and follow the steps below:
If you wish to cancel your subscription before the next delivery date, you must do so before the lenses leave our warehouse.
This information can be found in your account.
To cancel your subscription, go to your customer account and follow the steps below:
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Log into your account by entering your email address and password
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Click on 'My Subscriptions' in your account.
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Select the relevant subscription
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Click the "Cancel subscription" button at the bottom of the page
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Then click "OK".
Your subscription will now be canceled.
You can contact our customer support team directly at fragen@linsenmax.ch who will be happy to find a solution to your problem.
You must cancel your existing subscription and create a new one to change the payment method for your subscription.
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Log in to your account using your email address and password
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Click on 'My Subscriptions' in your account.
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Select the lens and/or solution subscription you wish to cancel
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Click the 'Cancel subscription' button at the bottom of the page
All you have to do now is create a new subscription:
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Select the lenses of your choice
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Enter your corrections
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Tick the "With subscription" button
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Click on the little calendar to choose delivery dates
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Choose how often you would like to receive your lens orders
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Click the "Add to basket" button
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At the "Payment" stage, click "Change" and select the new payment method of your choice
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Follow the on-screen instructions to confirm your order
Your subscription will now be updated with your new payment method.
There are several reasons why your subscription may be in error:
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Problem renewing your payment
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Problem validating your basket
For more information, please contact our customer service team by email at fragen@linsenmax.ch or by phone at 0848 11 11 48.
Our team will be happy to assist you.
If your credit card has expired, your subscription will be set to error status. You will need to cancel your current subscription and create a new one with your new bank details. To do this, go to your account and follow the steps below:
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Click on 'My Subscriptions' and select the lens subscription in question.
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Click on the 'Cancel' link in the 'Status' section.
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Select the lenses of your choice
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Tick the 'With subscription' box
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Click on the little calendar to select your preferred delivery date
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Select how often you would like to receive your lens orders
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Click the 'Add to basket' button
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Enter your new bank details in the 'Checkout' section
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Follow the instructions to confirm your order
You now have a subscription with your new bank details.