Contact lens subrsciption AboMax

It is entirely possible to have several active subscriptions for your contact lenses.

However, we recommend that you have a single subscription per account to ensure that your health insurance reimbursements are made easier.

It is in fact preferable to have the first and last name of the contact lens wearer who will be reimbursed by their health insurance.

If you wish to add a cleaning product to your current subscription, you must first cancel this subscription.

To do this, go to your customer account:

1. Click on the tab: “My subscriptions”;

2. Select the button: “Cancel", below the title "Subscription status"

Once the cancellation has been validated, you can recreate a subscription by adding your basket this time contact lenses, as well as cleaning product.

If you wish to change the correction of your contact lenses, you must first cancel your subscription. To do this, go to your customer account:

1. Click on the tab: “My subscriptions”;

2. Select the button: “Cancel", below the title "Subscription status"

Once the cancellation has been validated, you can recreate a new subscription, by choosing the lenses of your choice with your new fixes.

If you wish to change the number of boxes of lenses in your subscription, you must first cancel your subscription. To do this, go to your customer account:

1. Click on the tab: “My subscriptions”;

2. Select the button: “Cancel", below the title "Subscription status"

Once the cancellation has been validated, you can recreate a new subscription, by choosing the quantity of lentil boxes of your choice.

To change the delivery frequency of your subscription, simply log in to your customer account and follow these steps:

1. Click "My subscriptions".

2. Select the relevant contact lenses subscription and/or lens care products.

3. Click the edit (pencil) icon under "Delivery frequency".

4. Choose the delivery frequency that suits you best.

5. That's it! Your delivery frequency has now been updated.

To change the delivery address for your subscription, sign in to your customer account and follow the steps below:

1. Click "My subscriptions" and select the relevant contact lenses and/or lens care products subscription.

2. In the "Delivery address" section, click "Edit".

3. At Step 1 – Delivery, open the drop-down menu by clicking the arrow.

4. Select "New address".

5. Enter your new delivery address.

6. Click "Go to payment".

7. Confirm your payment method again. No payment will be taken – this step is only required to save the changes to your subscription.

8. Accept the Terms and Conditions.

9. Click "Buy now".

10. You'll be redirected to the payment portal to confirm the change. Once again, no payment will be taken.

11. Complete this final confirmation step.

That's it! Your delivery address has now been updated.

A long-term trip,A change of life ? You need to put your subscription Abomax on pause a few time ? To do this, nothing could be simpler, simply go to your customer account and follow the steps below:

1. Click on the “My subscriptions” section;

2. Select the lens subscription and/or care product concerned;

3. Click then on the “Suspend” button just below the status of your subscription;

4. Then click on “OK ".

You can restart your subscription at any time Abomax.

If you want to suspend your subscription before the next delivery date of your subscription, you must carry out the operation before the lenses leave our warehouses.

This information is available on customer account.

To cancel your subscription, go to your customer account and follow the steps below:

1. Click on the “My subscriptions” section;

2. Select the subscription concerned;

3. Click on the “Cancel” button just below the status of your subscription;

4. Then click on “OK".

Your subscription is now cancelled.

There are different reasons why your subscription may be in error:

• A problem when renewing the payment;

• A problem during basket validation.

For more information, we invite you to contact our customer service by email to the address [email protected] or by phone at 0848 11 11 48.  

Our team will be happy to respond to your request.

Invoices are managed by Linsenmax's partner, MF Group Factoring SA/PowerPay. 

Payment by invoice is available for home delivery only and based on eligibility criteria defined by our partner MF Group Factoring SA/PowerPay. For recurring payments, our partner does not allow us to select invoice payments. For more information, you can make a request online to MF Group Factoring SA/PowerPay, by telephone, by calling 058 806 06 00 or by e-mail, to the address: [email protected].

You are charged when your lenses leave our warehouses to be delivered to your delivery address.

To change the payment method for your Abomax subscription, simply follow these steps:

1. Log in to your online customer account.
2. Click on "My subscriptions".
3. Select the relevant contact lens and/or lens care product subscription.
4. Click "Edit" under "Payment method".
5. Choose your new payment method: Twint, Mastercard, or Visa.
6. Click "Continue".
7. Accept the Terms and Conditions of Sale.
8. Click "Buy now".
9. You'll be redirected to the payment portal to confirm the change.
10. Complete the final confirmation step.

Your subscription has now been updated with your new payment method.

To change the payment method for your Abomax subscription, simply follow these steps:

1. Log in to your online customer account.
2. Click on "My subscriptions".
3. Select the relevant contact lens and/or lens care product subscription.
4. Click "Edit" under "Payment method".
5. Choose your new payment method: Twint, Mastercard, or Visa.
6. Click "Continue".
7. Accept the Terms and Conditions of Sale.
8. Click "Buy now".
9. You'll be redirected to the payment portal to confirm the change.
10. Complete the final confirmation step.

Your subscription has now been updated with your new payment method.

If you received the wrong product with your AboMax lens subscription, contact us by phone to explain the situation at 0848 11 11 48or by email to the following address: [email protected];

For our part, we will send you the correct product free of charge and as quickly as possible, to your delivery address.

If you received a defective Linsenmax product as part of your subscription, follow these steps:

• Contact us to explain the situation by telephone at 0848 11 11 48 or by email to the following address: [email protected] ; 

• We will send you a label to return the defective product free of charge;

• Return your package in its original packaging with the returns form to the following address:

Linsenmax AG

Quality Department

Rue de Veyrot 13

1217 Meyrin

You can return the lenses as well as the cleaning products in your subscription.

To do this, arrange all items to be returned in their original packaging. Fill out the returns form already in your package and include it in the package.

You must return the product by post (shipping costs at your expense) to the following address:

Linsenmax AG

Quality Department

Rue de Veyrot 13

1217 Meyrin

You can contact our customer service directly at the following address: [email protected] who will be happy to find a solution to your problem.