Privacy notice

EssilorLuxottica is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018, its mission is to help people around the world to see more, be more by addressing their evolving vision needs and personal style aspirations.

EssilorLuxottica, a public limited company under French law with its head office located at rue Paul Cézanne 1-6, 75008 Paris, France, registered in the Créteil Trade and Companies Register under number 712 049 618 ;

Essilor International, a public limited company under French law with its head office located at  rue de Paris 1147, 94220 Charenton-le-Pont, France, registered in the Créteil Trade and Companies Register under number 439 769 654, as a part of EssilorLuxottica Group ;

Luxottica Group S.p.A., a public limited company under Italian law, with its head office at Piazzale Cadorna no. 3 – 20123 Milan, Italy, as a part of EssilorLuxottica Group ;

and

VisilabGroup SA, a company limited by shares under Swiss law with its head office located at rue de Veyrot 13, 1217 Meyrin, Switzerland, registered in the Commercial register of canton Geneva under number CHE-106.040.613;

Linsenmax AG, a company limited by shares under Swiss law with its head office located at rue de Veyrot 13, 1217 Meyrin, Switzerland, registered in the Commercial register of canton Geneva under number CHE-115.302.232;

Schweizer Optikhandel AG, a company limited by shares under Swiss law with its head office located at Industriestrasse 17, 4632 Trimbach, Switzerland, registered in the Commercial register of canton Basel-Stadt under number CHE-107.496.849 ; 

Hereafter together “We”.

We are “Data Controller” for the purposes described hereafter. This means that We are jointly responsible for deciding how We, and the global organization throughout the world with its Affiliates, hold and use Personal Data about you. 

We and our Affiliates attach particular importance to the processing, confidentiality and security of your Personal Data.

The purpose of this Privacy Notice is to inform you in a clear, simple and complete manner of the processing carried out on the Personal Data that you provide to us, or that each of our Affiliates can collect from the various contactsyou may have with us (e.g. store, customer care, sites, services, events, social networks, etc.), their possible transfer to third parties as well as your rights and the options you have to control your information and protect your privacy, in accordance with the Applicable Legislation. 

We may update this Privacy Notice at any time but if We do so, We will make available to you with an updated copy of this Privacy Notice as soon as reasonably feasible.

We make available to you different or additional privacy notices in connection with certain activities, programs, and offerings. We may also provide additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your Personal Data.

Our sites include links to websites and/or applications operated and maintained by third parties. Please note that We have no control over the privacy practices of websites or applications that We do not own. We encourage you to review the privacy notices of those third parties.

The following terms and expressions will, for the purposes of the application and interpretation of this policy, when their first letter appears in capital letters, have the meanings assigned to them below:

The Personal Data We collect depends on the point of contact through which you interact with us, as well as the purposes of this interaction as described in this Privacy Notice and are also limited to those which are relevant and appropriate for this interaction.

We use different methods and various sources to collect Personal Data from and about you. We collect and obtain information:  

During the registration process, the creation of an account on the sites and/or the services, or when completing a purchase order or join our engagement programs, prize competitions and events and when you contact us for request, feedback or complaint. Under certain conditions, We also keep records of customer services calls and maintain a transcript of chats for quality assurance and quality management. 

We use some technologies (e.g. cookies and automatic tracking systems) that automatically collect certain items of information relating to the way in which you utilize the sites and the services. 

When you visit our stores, information may be collected during the purchase process, the creation of an unrealized quotation, the adjustment of purchased products and eyesight checks that can be carried out in stores. We also use closed-circuit television in our stores for safety, security, fraud, loss, prevention, and operational purposes. 

If you decide to log into the sites and/or the services through social network applications or to link your account to your public profiles available on social networks, and share your actions through the site and/or the services on those channels via the corresponding plug-ins (e.g. Facebook Connect, I like, fb share, etc.). The use of the said plug-in entails sharing the corresponding actions and information on the related social networks.

We may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on behalf of us, or publicity available sources. We create also information based on our analysis of the information we have collected from you.

The Personal Data We collect depends on the point of contact through which you interact with us, as well as the purposes of this interaction as described hereafter in this Privacy Notice and are also limited to those which are relevant and appropriate for this interaction. 

Certain categories of Personal Data We process for the purposes set out below are qualified as “Sensitive” Personal Data. This is particularly the case of the Health and Medical Data and the Personal Data related to your care, as described above, that We may process.

However, We only process such Sensitive Personal Data:

• where it is required or allowed under local Applicable Legislation;
• while implementing adequate safeguards to ensure the protection of such “Sensitive” Personal Data, and;
• where you give us your prior explicit consent.

However, if you don’t grant your explicit consent to the Processing of your Health and Medical Data and your Personal Data related to your care, you will not be able to benefit from the services described above in stores and through the sites and the services. 

We are required to use your Personal Data for purposes defined according to the nature of our relationship. Thus depending on the context in which your Personal Data is collected, it may be used for one or more of the following purposes : 

The Processing of your Personal Data is carried out, electronically and manually, only within the limits necessary to pursue the purposes outlined above.

We undertake to protect your Personal Data.

We advise that the password is one of the protection mechanisms of the account. Therefore, you are invited to use a password sufficiently secure and stored in a safe place, limiting access to it on your own computers and browsers, disconnecting it after having visited the sites and/or the services.

All Personal Data provided by you is kept on secure servers, adopting adequate security measures to protect Personal Data from non-authorized access, to maintain the accuracy of Personal Data and guarantee the proper use of information.

Furthermore, a secure system for authorizing credit card payments and identifying fraudulent activities is used. We use the standard SSL (Secure Sockets Layer) to protect the confidentiality of your Personal Data.

EssilorLuxottica is a global organization with offices and operations throughout the world and most of your Personal Data relating to is stored and processed within a range of global applications that is used globally by the Affiliates of EssilorLuxottica. The majority of the Processing of your Personal Data is carried out through the concentrated services of two entities: Essilor International and Luxottica Group S.p.A.

We may share your Personal Data with certain Affiliates of the EssilorLuxottica Group, based on your preferences and interests about these Affiliates, for the purposes set out in this Privacy Notice, in each case in or outside your country, as permitted and required by Applicable Legislation and/or in other circumstances with your consent.

We may also share your information for our internal business, technical or marketing purposes (e.g. to offer you similar products or services).

We may disclose your Personal Data with our third parties service providers entrusted with processing activities that provide services or assistance and advice to us, with special – but not exclusive – reference to technology, accounting, administrative, legal, insurance, IT, marketing, data analysis matters.

Each service provider will act as a Data Processor, on behalf of and in accordance with the instructions received from us, by virtue of a specific agreement in place, which sets out its obligations and guarantees the implementation of appropriate technical and organizational measures to respect the Applicable Legislation and the protection of your rights.

We require that any such third-party provider is subject to strict control and implements appropriate guarantees of security and confidentiality of your Personal Data.  

We may also disclose your Personal Data:

• in the event that We sell any business or assets, in which case We may disclose your Personal Data to the prospective purchaser of such business or assets; or
• if We sell, buy, merge with, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, your Personal Data may be among the transferred assets.

We may share all the information We collect in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sales, or in the unlikely event of bankruptcy. Prior to such an event, We will inform you separately about the details of sharing your Personal Data and will obtain your consent where legally necessary.

If you decide to log into the sites and/or the services through social network applications or to link your account to your public profiles available on social networks, and share your actions through the site and/or the services on those channels via the corresponding plug-ins (e.g. Facebook Connect, I like, fb share, etc.), these third-party services may be able to collect information about you, including information about your activity on the sites or/and the services, and they may notify you connections on the third-party services about their use of the sites and/or the services. Their use of your Personal Data is not governed by this Privacy Notice but in accordance with their own data protection policies. 

We may disclose your Personal Data to any authority, court, administrative body, or other authorised third party (including, without limitation, counsel), where the disclosure of Personal Data is required by law, regulation or court order or where such disclosure is necessary for the protection and defense of our rights. 

We may ask if you would like to disclose your information with other third parties who are not described elsewhere in this Privacy Notice. Furthermore, We do not sell, rent, or lease your Personal Data to third parties.

The abovementioned recipients will process your Personal Data as Data Controllers, Data Processors or persons in charge of processing, depending on the circumstances.

A complete list of Data Processors is available, upon request to us, through the modalities as per this Privacy Notice.

Given the presence of EssilorLuxottica in many countries around the world and in order to provide you with personalized service worldwide, some of your Personal Data may be collected, accessible or stored outside your country of residence.

As a result of the above, your Personal Data may be accessed and/or transferred to countries which do not have equivalent data protection laws to those required within the European Economic Area (EEA).

In such cases, We ensure that, at all times, appropriate safeguards are implemented to ensure that your Personal Data is processed in accordance with Applicable Legislation. In this respect, where your Personal Data is processed by another EssilorLuxottica entity other than VisilabGroup and its Affiliates, the safeguards are based on the commitments taken on the basis of (i) a dedicated transfer agreement binding upon the EssilorLuxottica entity involved in the Processing of Personal Data and (ii) a set of common rules.

Where your Personal Data is processed by EssilorLuxottica entities or third parties located outside the European Economic Area, We ensure that specific contractual protection is implemented to ensure that this requirement is addressed in accordance with the Applicable Legislation.

For further information with regard to the appropriate or suitable safeguards and the means by which to obtain a copy of them, you can contact us with the modalities as per this Privacy Notice.

We retain all or part of your Personal Data for the time strictly necessary for the following reasons:

1. To meet applicable statutory requirements for data retention;
2. To meet and comply with our legal and/or contractual obligations;
3. For as long as necessary to carry out each of the purposes mentioned in this Privacy Notice, including for the purposes of satisfying any legal, accounting, reporting requirements.

To determine the appropriate retention period for Personal Data, We consider jointly the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which We process your Personal Data and whether We can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, We may anonymize your Personal Data so that it can no longer be associated with you, in which case We may use such information without further notice to you. 

We have a responsibility for the security and accuracy of the Personal Data that We process about you and also for keeping Personal Data up to date. We have taken steps to eliminate duplicated copies of Personal Data and to facilitate updating of Personal Data that may change over time. 

We regard the protection of Personal Data as an essential priority.

In this respect, We have implemented appropriate measures and safeguards to protect the Personal Data We process.

This is reflected in our procedures, guidelines and policies and in the actual measures implemented throughout the EssilorLuxottica Group.

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, We limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality. These measures range from technical security measures that protect IT systems to the physical security measures employed at our sites. We also require our staff to participate in information security and data protection trainings. Details of these measures may be obtained from the Group Information Security Department.

We have put in place procedures to deal with any suspected Personal Data security breach and will notify you and any applicable regulator of a breach where We are legally required to do so. 

You can exercise any of the following rights, subject to verification of your identity where necessary:

You may request that the existence of your Personal Data be confirmed and that you be informed of its content, the purposes of processing, categories of recipients, storage period and source, and receive a copy of the Personal Data currently stored in our databases. 

You may request the correction of inaccurate Personal Data and, subject to the nature of the collection and use, the completion of incomplete Personal Data. We may not accommodate a request to change Personal Data if We believe the change would violate any law or legal requirement or cause the information to be incorrect.

When applicable, you may restrict the Processing of your Personal Data. When such restrictions are not possible, We will advise you accordingly. You can then choose to exercise any other rights under this Privacy Notice, including withdrawing your consent to the Processing of your Personal Data. 

When applicable, you have the right to object to the Processing of your Personal Data on grounds relating to your particular situation, if the processing is based on our legitimate interest. In addition, you have the right to object at any time to processing where Personal Data are processed for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing.

When such objections are not possible, We will advise you accordingly. You can then choose to exercise another right under this Privacy Notice, like withdrawing your consent to the Processing of your Personal Data. 

Under certain conditions, you have the right to have your Personal Data deleted. Upon receipt of such a request for erasure, We will confirm receipt, consider your request, take a decision and communicate it to you. 

Upon request and when possible and where applicable by local laws, We can provide to you with copies of your Personal Data in a structured, common framework and machine-readable format. When such a request cannot be 
honored, we will advise you accordingly. You can then choose to exercise any other rights under this Privacy Notice, including withdrawing your consent. Where applicable, We will ensure such changes are shared with any trusted third parties.

Where processing is based on consent, you may withdraw your consent at any time to the Processing of your Personal Data. Upon receipt of such a withdrawal of consent, We will confirm receipt and proceed to stop Processing your Personal Data. Such withdrawal will not affect the lawfulness of the collection and use carried out prior to withdrawal. 

If you are not satisfied with the way We process your Personal Data and/or our response to a request to exercise your rights, you can lodge a complaint with the competent data protection supervisory authority.

The Data Controller of the Processing of your Personal Data is VisilabGroup SA, with registered office in Rue de Veyrot 13, CH-1217 Meyrin.

Should you have questions or comments on this Privacy Notice or on any data processing carried out by VisilabGroup SA and its Affiliates, VisilabGroup SA may be contacted to the postal address above. 

VisilabGroup SA has appointed a Data Protection Officer who can be contacted at the following email address [email protected] or to the address of VisilabGroup SA provided for in section 8.1 above of this Privacy Notice.

For legal and/or organizational reasons, this Privacy Notice may undergo changes. We suggest, therefore, to check this Privacy Notice regularly and to refer to the latest version of it. We will post the date it was last updated at the top of this Privacy Notice.

In any case, an updated version of the Privacy Notice will be always available on the sites and the services and We will make available additional notices to you if we make any changes that materially affect your privacy rights.